Logo_MellexSAMFEX – the service module

service requests

A request is a request. With SAMFEX you can  manage any type of service request from a guest and escalate them to the team members who look after the guests requirements.

service recovery

When things go wrong or not the way the customer expected, you can track this in SAMFEX.  Allowing a speedy service recovery, improving service procedures in your hotel and enhancing the guest experience. We call these instances “goofs”, but the flexibility of SAMFEX allows to rename this feature accoding to your corporate preferences.


 image_luggageluggage tracking

Luggage handling can be a complex undertaking and with SAMFEX, luggage will never be delivered to the wrong room or get lost. Integrated with the hotel property management system, takes all the troubles away.